NEVER ORDER FROM Discount Pet Drugs & Supplies www.discountpetdrugs.com!!!!!!!!!
I placed an on-line order for a total $162.34 Wed June 16/10. On the 18th they e-mailed me that they needed to charge me an extra $21.99 for shipping. I called them on 6/19 to find out why - they had made an error in the price on the original order confirmation.
I agreed to the extra charge because I really needed the products I ordered. I never received an updated receipt or any confirmation that my order had been shipped! I e-mailed customer service on June 22 to find out my order status with no response.
I called 6/23 and could only leave a message - no call back. I called 6/24 and spoke to a representative who put me on hold for 9 plus minutes, then for 4 min. then said that he had no information but would e-mail me with it that day. No e-mail. I called again on the 26, no answer. I e-mailed that day that I was about to cancel my order if they didn't get back to me right away. No response.
I was worried that they where scamming me for the $184.33 that they already charged me.
I called again 6/29 put on hold for 5 min. then 8 min. he said he couldn't figure it out and would call back in 10 min. No call back. I was really PISSED off! I called 8 times that day no answer. 6/30 I called them 5 times, no answer and left one message stating that I was about to cancel my order. No reply!
I called 7/1 got a rep on the phone, he put me on hold for 12 min. At this point I was really PISSED!!!!!!! I told him I was canceling my order. He said that it was too late because they had already shipped 6/30 and would show up in 6 business days.
I told him that at this late date I really needed that prescription food asap. I was a first time customer and wanted to know what he was going to do for me to make up for their terrible service - i.e. speed up the shipping time. He wouldn't help me at all! He finally apologized for the first time! I said I wanted an accurate receipt today - so far nothing.
If the order doesn't show up in a timely fashion I will call Visa to cancel and complain, report them to the Better Business Bureau and post this review everywhere I can.
This business completely ***!!!! NEVER ORDER FROM Discount Pet Drugs & Supplies!!!!!
Review about: Customer Service Problem.